How do I create a new event?
Open CaterOS, tap the + button in the Events tab, enter the event details (date, venue, guest count, client). You can attach menus, assign staff, and generate a BEO from the same screen.
Get help with CaterOS
Multi-tenant white-label catering and events operating system. CRM, event management, menu, inventory, staffing, and invoicing. If something breaks, this is where you start.
Contact support
For any issue not answered below, email us. We reply within one business day (Mon–Fri, 9am–5pm Cayman Islands time).
Email: support@xenosoftsolutions.com
Website: xenosoftsolutions.com/contact
Phone: +1-345-324-3279 (Mon–Fri, 9am–5pm Cayman time)
Based in: Grand Cayman, Cayman Islands
App details
App
CaterOS
Platforms
Android (Google Play) and Web
Publisher
XenoSoft Solutions LLC
Product page
Google Play: Get CaterOS on Google Play
Android bundle ID: com.waka.cateros
Common questions
My menu items are not syncing across events
Make sure you have an active internet connection and the app is up to date. Pull down on the Menu screen to force a refresh. If items still do not appear, email us with your tenant ID (Settings → Account).
How do I add staff members?
Go to Settings → Team → Invite. Enter the staff member's email. They will receive an invite link to download the app and join your tenant.
Can I use CaterOS on both my phone and a computer?
Yes. Sign in on the web at cateros.xenosoftsolutions.com with the same account. All data syncs in real time between Android and Web.
How do I export an invoice or BEO?
Open the event, tap the share icon, and choose Export PDF. The file will save to your device or email depending on your choice.
How do I delete my account?
The fastest way is in-app: Settings → Account → Delete account. If you have uninstalled, use our self-serve form at xenosoftsolutions.com/data-deletion?app=cateros — pick the app, tick the confirmation, submit. All personal data removed within 7 business days (CSAE / GDPR compliant).
Report a bug or request a feature
Email us at support@xenosoftsolutions.com with:
- What you were trying to do
- What happened instead
- Device + OS version (Settings → About on mobile)
- App version (Settings → About in CaterOS)
- Screenshots or screen recording if possible
Account & data
Delete your CaterOS account: the fastest way is from inside CaterOS — Settings → Account → Delete account. Already uninstalled? Use our self-serve form:
Email fallback (if the form does not work): support@xenosoftsolutions.com. All personal data removed within 7 business days. Free.
Privacy policy: xenosoftsolutions.com/privacy-policy
Data deletion: xenosoftsolutions.com/data-deletion
Terms of use: xenosoftsolutions.com/terms
Status & outages
If CaterOS is down or unresponsive, check the contact page or follow Willie Joseph on LinkedIn for real-time updates.
For urgent production issues affecting paying customers, mark your email "URGENT – CaterOS" and we prioritize within the same business day.