How do I log a rent payment?
Open RentRight, tap Payments, then + Log Payment. Enter the tenant, amount, and method. Both you and the tenant get a record immediately — no more screenshot disputes.
Get help with RentRight
Property management platform for landlords and tenants. WhatsApp-first communication, digital rent tracking, maintenance management, and marketplace features. CSAE compliant. If something breaks, this is where you start.
Contact support
For any issue not answered below, email us. We reply within one business day (Mon–Fri, 9am–5pm Cayman Islands time).
Email: support@xenosoftsolutions.com
Website: xenosoftsolutions.com/contact
Phone: +1-345-324-3279 (Mon–Fri, 9am–5pm Cayman time)
Based in: Grand Cayman, Cayman Islands
App details
App
RentRight
Platforms
iOS, Android, and Web
Publisher
XenoSoft Solutions LLC
Product page
Common questions
My tenant did not receive the WhatsApp message
RentRight uses WhatsApp Business API. The tenant must have saved the RentRight business number in their contacts for delivery confirmation. Ask them to add the number shown on Settings → WhatsApp.
How do I submit a maintenance request?
Tenants: tap Maintenance → New Request, add photos and a description. Landlords: you get a notification and can assign or respond directly in the app.
Can tenants pay rent through the app?
Direct payment processing varies by country. In the Cayman Islands, we support Island Pay and bank transfer logging. Other regions: payment logging only at this stage.
How do I add a new property?
Settings → Properties → + Add Property. Enter address, unit count, and tenant info. You can invite tenants to their own RentRight account from this screen.
How do I delete my account and data?
The fastest way is in-app: Settings → Account → Delete account. If you have uninstalled, use our self-serve form at xenosoftsolutions.com/data-deletion?app=rentright — pick the app, tick the confirmation, submit. All personal data removed within 7 business days (CSAE / GDPR compliant). CSAE compliant.
Where is the privacy policy?
RentRight privacy policy: xenosoftsolutions.com/apps/rentright/privacy-policy — CSAE compliance: xenosoftsolutions.com/csae-compliance
Report a bug or request a feature
Email us at support@xenosoftsolutions.com with:
- What you were trying to do
- What happened instead
- Device + OS version (Settings → About on mobile)
- App version (Settings → About in RentRight)
- Screenshots or screen recording if possible
Account & data
Delete your RentRight account: the fastest way is from inside RentRight — Settings → Account → Delete account. Already uninstalled? Use our self-serve form:
Email fallback (if the form does not work): support@xenosoftsolutions.com. All personal data removed within 7 business days. Free.
Privacy policy: xenosoftsolutions.com/privacy-policy
Data deletion: xenosoftsolutions.com/data-deletion
Terms of use: xenosoftsolutions.com/terms
Status & outages
If RentRight is down or unresponsive, check the contact page or follow Willie Joseph on LinkedIn for real-time updates.
For urgent production issues affecting paying customers, mark your email "URGENT – RentRight" and we prioritize within the same business day.