Stabilize. Structure. Control.
Each level is fixed-scope and outcome-based. You get a written proposal with a single number before you commit.
Stabilize
Find the break and stop the bleed.
For operations where the leak is named but never closed. We audit the workflow, name the break clearly, and put the first guard rails in place so the same fire stops coming back.
- MOS Audit of the broken workflow
- Reporting clean-up and one daily picture
- Ownership map - names against decisions
- Two-week stabilization sprint
Structure
Rebuild the system under real load.
For operations that have outgrown improvisation. We rebuild the workflow, reporting, and accountability structures so the team can run under pressure without you in every decision.
- Everything in Stabilize
- Workflow and SOP rebuild across the stack
- Standardized reporting and KPI cadence
- Manager training and rollout
- Six-week build engagement
Control
Keep it under control as you scale.
For multi-site operations that need the system to hold while you add locations, products, or teams. We install the control layer - visibility, discipline, and software exactly where the pattern repeats.
- Everything in Structure
- Control-layer dashboards and exception alerts
- Software embedded only where the pattern repeats
- Quarterly ops reviews + on-call advisory
- Twelve-week engagement with retainer option
Not sure where you sit? Book a 30-min calland we'll tell you straight.
What's included
Same operating discipline at every level. The difference is scope, not rigor.
Written proposal
One number, fixed scope, defined outcome. No hours billing, no scope drift surprises.
Direct access
You work with Willie. No layer of account managers between you and the person doing the work.
Documented handoff
Every engagement leaves behind written SOPs, decision logs, and a control map the team can actually run from.
Questions before you book
How do I know which level I need?
If you can name the break in one sentence, start with Stabilize. If the same break shows up across sites or seasons, you need Structure. If you're adding locations, products, or teams and the system can't hold, you need Control. Not sure? Book a 30-minute call and we'll tell you straight.
Why no prices on the page?
Every engagement is scoped to the operation. We don't sell hours, we sell outcomes. After a 30-minute call we send a fixed-scope proposal - you'll know the number before you commit to anything.
Can we start small?
Yes - Stabilize is intentionally a two-week sprint so you can validate the approach before committing to a longer build. Most clients move to Structure within 60 days of finishing Stabilize.
Do you work with single-site businesses?
Yes, if the daily output is heavy enough that informal habits have stopped scaling. If you're solo with no handoffs, this isn't a fit - and we'll tell you that on the first call.
What if I just need an app, not consulting?
Look at the Apps section - Cateros, RentRight, and ShareTable solve specific repeat failures off the shelf. If one of those fits, you don't need an engagement.
How fast can we start?
Two to three weeks from first call to kickoff, depending on engagement size. Stabilize sprints can start the following week if the schedule allows.
Tell us what's breaking. We'll send a number.
Thirty minutes on a call. Within a week you have a fixed-scope proposal with a single number. No commitment.