Privacy Policy

Introduction

XenoSoft Solutions LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, services, and applications, including ShareTable.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services:

Personal Information

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, profile information, and preferences
• Business Information: Company name, job title, industry, and business requirements
• Communication Data: Messages, feedback, and support requests

Usage Information

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Patterns: Pages visited, features used, time spent, and interaction data
• Log Data: Server logs, error reports, and performance metrics
• Analytics Data: User behavior, preferences, and trends

Application-Specific Information

For our ShareTable application, we may also collect:

• Location Data: GPS coordinates for food matching and delivery coordination (with your consent)
• Transaction Data: Donation records, delivery information, and communication logs
• Impact Metrics: Food waste reduction data and community impact statistics

How We Use Your Information

We use the information we collect for various purposes:

Service Provision

• Providing and maintaining our services and applications
• Processing transactions and managing accounts
• Facilitating food donations and deliveries (ShareTable)
• Customizing and personalizing your experience

Communication

• Sending service updates and notifications
• Providing customer support and responding to inquiries
• Conducting surveys and gathering feedback
• Sending marketing communications (with your consent)

Security and Compliance

• Verifying user identity and preventing fraud
• Protecting against unauthorized access and security threats
• Complying with legal obligations and regulations
• Investigating and resolving security incidents

Improvement and Analytics

• Analyzing usage patterns and improving our services
• Developing new features and functionality
• Optimizing performance and user experience
• Conducting research and development

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, such as:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Analytics and monitoring services
• Customer support and communication tools

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: AES-256 encryption for data in transit and at rest
• Authentication: Multi-factor authentication and secure login systems
• Access Controls: Role-based permissions and least-privilege access
• Network Security: Firewalls, intrusion detection, and DDoS protection

Organizational Measures

• Employee training on data protection and privacy
• Regular security audits and vulnerability assessments
• Incident response procedures and breach notification protocols
• Vendor security assessments and contractual obligations

Physical Security

• Secure data centers with 24/7 monitoring
• Redundant systems and backup infrastructure
• Environmental controls and disaster recovery plans
• Physical access controls and surveillance

Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Verify the accuracy and completeness of your information
• Understand how your information is used

Correction and Updates

• Update your profile and account information
• Correct inaccurate or incomplete data
• Modify your preferences and settings
• Request data correction or amendment

Deletion and Restriction

• Request deletion of your account and data
• Restrict processing of your information
• Withdraw consent for data processing
• Object to certain types of data processing

Communication Preferences

• Control notification settings and frequency
• Opt out of marketing communications
• Choose communication channels and methods
• Manage subscription preferences

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how visitors use our services
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into user behavior and trends

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services:

• We are not responsible for the privacy practices of third-party services
• Third-party services have their own privacy policies and terms
• We recommend reviewing their privacy policies before use
• We limit data sharing with third parties to what is necessary

Note: For ShareTable users, food donation and delivery services may involve third-party logistics providers and community organizations.

Children's Privacy

Our services are not intended for children under 13 years of age:

• We do not knowingly collect personal information from children under 13
• If we become aware of such information, we will delete it immediately
• Parents or guardians should contact us if they believe we have collected children's data
• We encourage parents to supervise their children's online activities

International Data Transfers

Your information may be transferred to and processed in countries other than your own:

• We ensure appropriate safeguards for international data transfers
• Data processing follows applicable data protection laws
• We use standard contractual clauses and adequacy decisions
• Your rights and protections remain the same regardless of location

Changes to This Privacy Policy

We may update this Privacy Policy from time to time:

• We will notify you of significant changes through our services or email
• The "Last Updated" date will be revised when changes are made
• Continued use of our services constitutes acceptance of updated policies
• We encourage you to review this policy periodically

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Additional Information

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about your CCPA rights.

European Data Protection

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our data processing is based on legitimate interests, contract performance, and consent.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request information about our retention practices.