Privacy Policy

1. Introduction

XenoSoft Solutions LLC ("XenoSoft," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our websites, applications (ShareTable, RentRight, CaterOS), and consulting services.

By accessing or using our services, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services.

2. Information We Collect

Personal Information

• Name, email address, phone number, and contact details
• Account credentials and authentication information
• Billing information and payment details
• Business information and professional details

Usage Information

• Device information and browser type
• IP address and approximate location
• Pages visited and features used
• Interaction logs and session data

App-Specific Information

ShareTable:

• Food listing data: item descriptions, quantities, and availability
• Donor and recipient profiles and communication records
• Pickup coordination data and logistics information
• Impact metrics: food waste reduction and community impact statistics

RentRight:

• Property information: addresses, rental details, and management data
• Tenant/landlord data: contact information, rental history, payment records
• Financial information: rent payment history and transaction records
• Maintenance records: work orders and property maintenance history

CaterOS:

• Event information: details, guest lists, venue, and scheduling data
• Menu and inventory data: items, levels, ingredients, and pricing
• Client information: contact details, event history, and preferences
• Staffing data: schedules, assignments, and performance records

3. How We Use Your Information

Service Provision

• Providing and maintaining our services and applications
• Processing transactions and managing accounts
• Facilitating food donations and deliveries (ShareTable)
• Managing rental properties and tenant relationships (RentRight)
• Coordinating catering events and operations (CaterOS)
• Customizing and personalizing your experience

Communication

• Sending service updates and notifications
• Providing customer support and responding to inquiries
• Conducting surveys and gathering feedback
• Sending marketing communications (with your consent)

Security and Compliance

• Verifying user identity and preventing fraud
• Protecting against unauthorized access and security threats
• Complying with legal obligations and regulations
• Investigating and resolving security incidents

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Analytics and monitoring services
• Customer support and communication tools

Legal Requirements

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• AES-256 encryption for data in transit and at rest
• Multi-factor authentication and secure login systems
• Role-based permissions and least-privilege access
• Firewalls, intrusion detection, and DDoS protection

Organizational Measures

• Employee training on data protection and privacy
• Regular security audits and vulnerability assessments
• Incident response procedures and breach notification protocols
• Vendor security assessments and contractual obligations

6. Your Rights and Choices

You have several rights regarding your personal information:

• Request access to and a copy of your personal information
• Correct inaccurate or incomplete data
• Request deletion of your account and data
• Restrict processing of your information
• Withdraw consent for data processing
• Opt out of marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. When you first visit our site, we ask whether you accept analytics cookies. Essential cookies needed for the site to function do not require consent.

Types of Cookies

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how visitors use our services
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into user behavior and trends

8. Third-Party Services

Our services may integrate with third-party services. We are not responsible for the privacy practices of these third parties, and you should review their privacy policies. Third-party services may include payment processors, analytics providers, and cloud infrastructure providers.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We implement appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy, regardless of where it is processed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date. Your continued use of our services after any changes constitutes acceptance of the new policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@xenosoftsolutions.com
• Data Protection Officer: dpo@xenosoftsolutions.com
• General: hello@xenosoftsolutions.com

13. Additional Information

CCPA (California Residents)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

GDPR (EEA Residents)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. Contact our Data Protection Officer to exercise these rights.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data, subject to certain exceptions required by law or legitimate business purposes.