Return Policy
Our commitment to your satisfaction with our software and services
Our Promise
We stand behind our software and services. If you're not completely satisfied, we'll work with you to make it right.
Software & Mobile Apps
ShareTable App
- Free App: ShareTable is completely free to download and use
- No Refunds Required: Since the app is free, no refunds are necessary
- Uninstall Anytime: You can remove the app from your device at any time
- Data Deletion: Request complete data removal through our Data Deletion Policy
Business Automation Services
Service Guarantee
- 30-Day Satisfaction Guarantee: If you're not satisfied with our automation services within 30 days, we'll provide a full refund
- Work Until You're Happy: We'll continue working on your project until you're completely satisfied
- No Questions Asked: If our solution doesn't meet your needs, we'll refund your investment
Custom Development Projects
Project-Based Refunds
- Milestone-Based: Payments are tied to project milestones and deliverables
- Partial Refunds: If a project is cancelled mid-way, you'll receive a refund for undelivered work
- Source Code Ownership: You own all custom code developed for your project
- Documentation Included: All projects include complete documentation and handover materials
Refund Process
How to Request a Refund
- Contact Us: Email us at hello@xenosoftsolutions.com or use our contact form
- Provide Details: Include your project details, payment information, and reason for the refund request
- Review Period: We'll review your request within 2 business days
- Processing: Approved refunds are processed within 5-10 business days
- Confirmation: You'll receive email confirmation once the refund is processed
Non-Refundable Items
- Consultation Fees: Initial consultation and discovery sessions
- Third-Party Costs: Software licenses, hosting fees, or other third-party services already purchased
- Completed Work: Work that has been delivered and accepted by the client
- Training Sessions: Completed training or onboarding sessions
Dispute Resolution
If you have concerns about our services or need to dispute a charge, we encourage you to contact us first. We're committed to resolving any issues amicably and fairly.
- Direct Communication: We prefer to resolve issues through direct communication
- Mediation: If needed, we're open to third-party mediation
- Documentation: All communications and agreements are documented for transparency
Policy Updates
This return policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
Last Updated: January 2024
Questions About Our Return Policy?
We're here to help! If you have any questions about our return policy or need assistance with a refund request, please don't hesitate to contact us.
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